How+To+Write+a+Letter+of+Complaint

Ashley Zaborowski AZaborowski UGP- Draft 2

Azaborowski UGP-Draft 3

AZaborowski UGP- bibliography How to write a letter of complaint

Have you ever been dissatisfied? Or upset with a company’s item or service? Look no further because I will show you how to properly write a letter of complaint that will give you the results you are looking for. To get what you want and need out of a complaint letter you need to present both yourself and your issue in a sophisticated and well-articulated way. To begin you should in include your name, address, and phone number in which you can be contacted at. The format would look like the example below. Ashley Zaborowski 47723 Royal Pointe __dr__ Capitalization? Northbrook tn 54844 (734)867-5309 The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department. The address and contact information of the customer service department should be available on the company's products or website. In the first paragraph you should identify what the issue is and any information that you believe is important. Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number. Be sure to stick with the facts and remember to avoid putting emotions into your letter. An example of this would look like the following; Use quotation marks around the letter text. Dear Sir or Madam: __I have been a client of your company for over 15 years as you have always provided great timely sevice with all of my sporting good needs__. Recently I ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

The next paragraph should state what you would like done to resolve the situation. If you received poor service, you could request an apology or a coupon. If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund. This paragraph is where you put out an acceptable compensation for your time, money or poor service that you find acceptable but remember to not get too emotional about your poor service. The following paragraph shows what you the client expects the company to do. To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went / out and bought a new pair of cleats at my local sporting goods store. ** gone **

The last paragraph should thank the reader for the time. You can also throw in some compliments about something you liked about their company's product or service. The following example gives thanks for the company to take interest in this issue as well as gives a compliment of the previous services provided. __Than__ you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (734) 867-5309.

You should include your telephone number/e-mail address after your printed name so that they can contact you ASAP if necessary along with it at the beginning of the letter in the header. Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter.

== I like the structure and the examples you give, although many mechanical errors for a model text! Also explain the purpose of the underlined sentence above. How would you describe the tone, if it is not "emotional"?==