Complaint+Letter+1+Final

Ashley Zaborowski 47723 Royal Pointe dr Northbrook TN 54844 (734)867-5309

To: Human Resources of Coleman co. 3425 Chicago, Ill 45672

My name is Ashley Zaborowski and I have been an avid user and supporter of the Coleman brand of outdoor sporting equipment for over 10 years. Coleman brand products have covered me through rainstorms, hot sweltering days of hiking, as well as the cool night breeze of northern Michigan. I recently have purchased a deluxe Canyon Tent from your company Item # **Model No. 2000008916** from your website on 7/12/2011. The transaction # 1200987654444. Upon recieving my new deluxe Canyon Tent from your company I opened the product for inspection and discovered tearing along the seams of the outer canvas of the tent making it seseptable to water leaking as well as vulnerable to the outdoor elements. The Coleman brand has always based it's products on well crafted materials that are inspected for the best quality and durability for the ourdoors, which is why I am concerned that my product arrived damaged before any use.

This new Deluxe Canyon Tent was purchased for use this upcomming month for a family trip to Michigan's Upper Penninsula and cannot be used in it's damaged state. As a consumer I understand that mistakes do happen sometimes as this is my first unsatisfactory product with your company. I expect and wish that you would replace my damaged product for the same item free of charge as well as cover the cost of shipping.

I appreciate __ you r__ taking the time to read this letter as well as follow up with correcting this issue. I have been a satisfied customer of your company for over 10 years and have been extremely satisfied with your products and their durability against the outdoor elements. If this matter can be fixed i will continue to turn to the Coleman brand for all of my outdoor needs.

If you need to contact me I can be reached via email or phone at Azaborow@emich.edu/ (734)867-5309.

(needs closing) Ashley Zaborowski 47723 Royal Pointe dr Northbrook TN 54844 (734)867-5309